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From a farm dog at an Austin, Texas brewery to a brand that self-identifies as Vodka for dog lovers, Tito's brand Vodka exemplifies a pair of passions becoming a national favorite. Furthermore, Tito's shows how successful people can contribute so positively in a variety of different mediums.

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Posted by on in January 2017 Editions

 

Cape South Coast, An Emerging Collection Of Maritime Regions, Represents The Country’s New Winemaking Frontier

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The 2017 General Assembly Session is upon us and, as always, the Maryland State Licensed Beverage Association (MSLBA) is gearing up to play a big role in looking out for our industry's interests.  As in years' past, one of the key players will be attorney and MSLBA lobbyist Steve Wise.  "I think the industry continues to have a significant presence in Annapolis," he stated, during a recent interview with the Beverage Journal, "and that helped us out on a lot of legislative fights last year as it usually does.  That's true not just of the retail segment of the industry, but the Maryland-based wholesalers as well."

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It happens to every restaurant owner at some point. You wake up and get a notification, or one of your employees tell you about that customer from last night that left you a one star review on Facebook, Yelp, Google or another review site. We have all been here, you start running through your mind. “I hate Yelp, or this is just one of those customers, or why wouldn't they tell me there was an issue while they were here?”

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At this point you are pondering on the wrong issue. The real issue at hand is how do you respond? How do you deal with this customer that has had a less than satisfactory experience?  Let's start with the review itself.  Read it thoroughly and try to remove any emotional heartstrings while doing so. Try to see it from the customer's perspective. I know that this may be difficult, however we have all had bad service in one way or another at some point. Once you have read and reread the review, look for evidence of fake or malicious sentiment. Has the customer ever reviewed any business before? If there is evidence of fake or malicious sentiment you need to move your attention to flagging the review. Only flag the review within the review page in question if you do in fact see this type of sentiment. 

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Posted by on in January 2017 Editions

 

The ‘Sessionable’ Concept Finds Footing In The Cocktail World, Not Just Beer

 

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By Jack Robertiello

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